tkaewpoot@iFinology.com +66 (0) 62 359 6996

Our expertise

  • Your Script/VUI (Voice User Interface)

    Our team of professionals will work with you to design and optimize your IVR applications to enhance your caller experience resulting in higher caller satisfaction.

  • Professionally Developed

    Your IVR application will be developed by our team of developers who have year of experience developing and implementing 1000’s of IVR applications.

  • Integration with your data

    Your application will be developed to meet your business data requirements. We support a wide range of data formats integration and data exchange methods.

  • Your Database

    If you wish to take a hands-off approach to all aspects of your IVR project development, we provide expert database development to meet your application and business requirements.

  • Standard and Customized Reporting

    All applications that are developed and hosted by Datatel include a complete suite of reports, which provide you with information on your applications call activity in real time. Our web portal technology allows us to provide you with custom reporting, in the event your needs exceed the standard reports.

  • Your Script/VUI (Voice User Interface)

  • Professionally Developed

  • Integration with your data

  • Your Database

  • Standard and Customized Reporting

Enabling Automation

Interactive Voice Response

  • Mobile Web as part
    of Digital deflections

  • Outbound
    Automation

  • Callback
    Assist

  • AI Bots

  • Survey

  • Omnichannel
    Self service

  • Conversational
    Speech (voice)

  • Biometrics

Automation Building Blocks to Differentiate the Customer Experience

Technical skill

  • Java, JavaScript, and Eclipse
  • HTML, CSS, jQuery, UNIX, and PHP (CodeIgniter Framework)
  • SoapUI and Rest API
  • SQL, SQL Server, Oracle, PL/SQL, Postgre DB
  • Implementing Application via Google GCP, Amazon AWS and Private Cloud Platform
  • Avaya Skill : AEP, Avaya Orchestration Designer (AOD), Call Back Assist, Proactive outreach Manager (POM), Post Call Survey , Engagement Designer, TSAPI
  • Develop AOD to be integrated with DB, and API web service, Speech Recognition, Google CCAI, POM, Oceana, Context Store
  • Java, JavaScript, and Eclipse
  • HTML, CSS, jQuery, UNIX, and PHP (CodeIgniter Framework)
  • SoapUI and Rest API
  • SQL, SQL Server, Oracle, PL/SQL, Postgre DB
  • Implementing Application via Google GCP, Amazon AWS and Private Cloud Platform
  • Avaya Skill : AEP, Avaya Orchestration Designer (AOD), Call Back Assist, Proactive outreach Manager (POM), Post Call Survey , Engagement Designer, TSAPI
  • Develop AOD to be integrated with DB, and API web service, Speech Recognition, Google CCAI, POM, Oceana, Context Store

Our Product

  • Agent Desktop

    for Voice and Non-Voice

  • CallBack Assist

    (Custom Solution)

  • Social Media

    Connector for Oceana

  • Call Controller

    using with Softphone

Agent Desktop

for Voice and Non-Voice

CallBack Assist

(Custom Solution)

Social Media

Connector for Oceana

Call Controller

using with Softphone