• Work jointly with your business and IT team

  We will work jointly with your business and IT team to achieve the desired business and technical objectives

• Custom Application

  When a custom application is what you need, we will manage and execute as may elements of your IVR project as you require including: planning, architecture, development, testing, and implementation of your application (We take the time to understand your specific business requirements and tailor your application to those requirements)

• Responsible for Maintaining

  We are fully responsible for maintaining, securing and maintaining the entire software, telecom, and technology infrastructure and data exchange methods.

• Single Point of Contact

  We will be your single point of contact for your application implementation and support (You will have access to all the necessary resources and experts to meet your objectives - on time and on budget)

• Access to a Team of Experts

  When you need it you will have access to a team of experts who have an in-depth understanding of your specific application

• Professionals is Available

  Our team of professionals is available to assist you when you need them providing you with personalized service and most importantly, we take an interest in the success of your business.

Telco Customer:

• Design and Implement the Conversational Voice Response by integrating with Speech recognition System.
• Built a context aware self-service on the Interaction Voice Response.
• Report and Dashboard to improve the NPS and KPI of the contact center

Insurance Customer:

• Build Non-voice Social Media Channel to be integrated with their current contact center platform. Consolidate routing engine for both voice and non voice service.

Credit Card Customer:

• Integrate customer IVR with AI to apply natural language processing to identify call drivers and sentiment that helps contact center managers learn about customer interactions to improve call outcomes.

FSI Customer:

• Discover Business Discovery workshop with customer to identify the customer requirement and create the FSD (Functional Design Document).
• Develop the interactive voice response in according to Functional Design Document.
• Built inbound IVR for the new contact center platform.